Documentation
Iberia Finance
Website: https://iberia-finance.com
Contact: [email protected]
Last Updated: January 1, 2026
Effective Date: January 1, 2026
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1. Introduction
This Documentation page provides an overview of the Iberia Finance platform, its features, and how to use our Services. It is intended to help customers, partners, and developers understand how our products work and how to get the most from them.
This documentation should be read together with our Terms and Conditions, Pricing, Privacy Policy, GDPR Compliance Statement, and Refund Policy.
If you cannot find the information you need, contact us at [email protected].
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2. Getting Started
2.1 Creating an Account
To get started with Iberia Finance:
1. Visit our website or download the Iberia Finance app
2. Select the account plan that suits your needs
3. Complete the registration form with your details
4. Verify your identity as instructed
5. Set up your security credentials
6. Fund your account and start using our Services
2.2 Identity Verification
As a regulated financial services provider, we are required to verify your identity before activating your account. You will be asked to provide:
– A government-issued identification document
– Proof of address
– A selfie for biometric verification
– Any additional documentation required by law
Verification is usually completed quickly, though it may take longer in some cases.
2.3 Account Security Setup
We recommend that you:
– Create a strong, unique password
– Enable two-factor authentication
– Set up biometric login where available
– Review your security settings regularly
– Never share your credentials with anyone
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3. Account Management
3.1 Accessing Your Account
You can access your account through:
– The Iberia Finance mobile app
– The Iberia Finance website
– Supported web browsers on desktop and mobile devices
3.2 Updating Your Details
You can update most personal details in your account settings. Some changes, such as your legal name, may require additional verification.
3.3 Statements and Records
Your transaction history and account statements are available in your app. You can view, download, and export records as needed.
3.4 Managing Devices
You can view and manage devices connected to your account in the security settings. If you notice an unrecognized device, remove it and contact support immediately.
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4. Core Features
4.1 Budgeting Tools
Our budgeting tools help you plan and track your spending.
– Create custom budgets by category
– Monitor spending in real time
– View visual breakdowns of income, bills, and spending
– Adjust budgets as your needs change
4.2 Savings Goals
Set personal targets and track your progress.
– Create multiple savings goals
– Set target amounts and dates
– Automate contributions
– Watch your savings grow over time
4.3 Payments and Transfers
Send and receive money quickly and securely.
– Domestic and international transfers
– Multi-currency support
– Real-time transaction notifications
– Payment whitelisting and blacklisting
4.4 Payment Controls
Manage who can send you money and where your money goes.
– Whitelist trusted recipients
– Blacklist unwanted senders
– Set custom transaction limits
– Review and approve pending transactions
4.5 Planning Tools
Plan for your financial future.
– Goal-based financial planning
– Portfolio management tools
– Retirement planning simulators
These tools are for informational purposes only and do not constitute investment advice.
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5. Payments and Transfers
5.1 Making a Transfer
To make a transfer:
1. Open the app and select Transfer
2. Choose the recipient or add a new one
3. Enter the amount and currency
4. Review the fees and exchange rate
5. Confirm the transfer
5.2 Transfer Times
Transfer times vary by method and destination.
– Domestic transfers: Usually within minutes to one business day
– International transfers: Usually within one to three business days
– Delays may occur due to verification, regulatory checks, or correspondent bank processing
5.3 Receiving Money
To receive money:
1. Share your account details with the sender
2. Funds will be credited once received and verified
3. You will be notified when funds arrive
5.4 Failed Transfers
If a transfer fails:
– Funds are typically returned automatically
– Return times vary by payment method
– Contact support if funds are not returned within a reasonable time
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6. Cards
6.1 Ordering a Card
You can order a physical or virtual card through the app. Physical cards are delivered to your registered address.
6.2 Activating Your Card
Activate your card in the app by following the on-screen instructions. You will need to set a PIN for physical cards.
6.3 Using Your Card
Your card can be used for:
– In-store payments
– Online payments
– ATM withdrawals
– Contactless payments
6.4 Managing Your Card
In the app, you can:
– Freeze and unfreeze your card
– Set spending limits
– View card transactions
– Report a lost or stolen card
– Order a replacement
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7. Security
7.1 Account Security
We protect your account with:
– Encryption for data in transit and at rest
– Multi-factor authentication
– Real-time fraud monitoring
– Secure login and session management
7.2 Your Responsibilities
You are responsible for:
– Keeping your credentials secure
– Reporting suspicious activity promptly
– Reviewing your transactions regularly
– Using trusted devices and networks
7.3 Reporting Security Issues
If you suspect a security issue, contact us immediately at [email protected].
7.4 Fraud Prevention
We monitor transactions for signs of fraud. If we detect suspicious activity, we may contact you or temporarily restrict your account while we investigate.
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8. Currency and Exchange
8.1 Multi-Currency Accounts
You can hold and manage multiple currencies in your account. Balances are displayed separately for each currency.
8.2 Converting Currency
To convert currency:
1. Select Convert in the app
2. Choose the currencies and amount
3. Review the exchange rate and margin
4. Confirm the conversion
8.3 Exchange Rates
Exchange rates are updated regularly to reflect market conditions. The rate and margin are always shown before you confirm.
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9. Notifications and Alerts
9.1 Types of Notifications
You can receive notifications for:
– Transactions
– Transfers received
– Security alerts
– Budget and savings milestones
– Product updates
9.2 Managing Notifications
You can manage notification preferences in your app settings. You cannot disable essential security and service notifications.
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10. Troubleshooting
10.1 Login Issues
If you cannot log in:
– Check your credentials
– Reset your password if needed
– Ensure your app is up to date
– Contact support if the issue persists
10.2 Transaction Issues
If a transaction fails or is delayed:
– Check your balance and limits
– Verify recipient details
– Review any notifications or alerts
– Contact support if the issue persists
10.3 App Performance
If the app is slow or unresponsive:
– Check your internet connection
– Update to the latest version
– Restart the app or device
– Contact support if the issue persists
10.4 Verification Delays
If verification is taking longer than expected:
– Ensure all documents are clear and valid
– Check for any requests for additional information
– Contact support if you need assistance
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11. Developer and API Documentation
11.1 API Access
If you are a partner or developer, you may be eligible for API access. API documentation, including endpoints, authentication, and rate limits, is provided separately to approved partners.
11.2 Requesting Access
To request API access, contact us at [email protected] with details about your intended use case.
11.3 Security Requirements
API users must comply with our security requirements, including:
– Secure storage of credentials
– Encryption of data in transit
– Compliance with data protection laws
– Prompt reporting of security incidents
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12. Compliance and Legal Resources
12.1 Key Policies
Our key policies and documents include:
– Terms and Conditions
– Privacy Policy
– GDPR Compliance Statement
– Affiliate Policy
– Refund Policy
– Pricing
– Cookie Policy
12.2 Regulatory Information
Iberia Finance operates in compliance with applicable financial services regulations and data protection laws, including the General Data Protection Regulation (EU) 2016/679.
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13. Support
13.1 Contacting Support
For assistance:
Email: [email protected]
Support: Available 24/7
13.2 What to Include
When contacting support, please include:
– Your full name and account details
– A clear description of your issue
– Any relevant transaction references
– Screenshots where helpful
13.3 Response Times
We aim to respond to all inquiries promptly. Complex issues may take longer to resolve, and we will keep you updated.
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14. Contact Information
For general support and documentation inquiries:
Email: [email protected]
Subject Line: “Documentation Inquiry”
Support: Available 24/7
For billing and pricing:
Email: [email protected]
For careers:
Email: [email protected]
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15. Summary of Key Points
– Documentation covers account setup, features, payments, cards, security, and troubleshooting
– Identity verification is required before account activation
– Budgeting, savings, payments, and planning tools are available in the app
– Transfers are fast, with times varying by method and destination
– Card management is fully available in the app
– Security features protect your account and data
– Multi-currency support is built in
– Developer and API access is available to approved partners
– Contact [email protected] for all documentation and support inquiries
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Document Version: 1.0
Last Reviewed: January 1, 2026
Next Review: January 1, 2027
Iberia Finance
[email protected]
https://iberia-finance.com